FAQ
0086 138 0227 6704
We have answers for you
1
  • Can I become a stockist or wholesale partner?

    2025-07-22

    We welcome collaborations with interior designers, retailers, hotels, and cafés. For bulk pricing or wholesale accounts, please visit our Trade & Wholesale page or contact us directly.【detailed】

  • What type of bulbs do your lamps support?

    2025-07-22

    Most of our lamps are compatible with E26/E27 sockets, suitable for LED, Edison, or energy-saving bulbs. Specific product pages will note any variations.【detailed】

  • Do you accept returns or exchanges?

    2025-07-22

    Standard items: Returns accepted within 14 days (uninstalled, unused, original packaging)

    Custom orders: Final sale (no return unless damaged)
    Please contact us before returning any item.
    【detailed】

  • What if my item arrives damaged?

    2025-07-22

    Please inspect your package upon arrival. If your lamp is damaged or defective, contact us within 7 days with clear photos. We’ll offer a replacement, refund, or repair as needed.【detailed】

  • How long will it take to receive my order?

    2025-07-22

    Ready-to-ship items: 3–5 business days processing + standard shipping

    Made-to-order/custom items: 2–4 weeks depending on complexity
    We’ll keep you updated throughout the process with tracking and estimated delivery.
    【detailed】

  • Do you ship internationally?

    2025-07-22

    Absolutely. We ship worldwide. Delivery times and shipping fees vary depending on your location and order size. You’ll see all options at checkout.【detailed】

  • Do you offer custom or made-to-order lights?

    2025-07-22

    Yes! We specialize in custom lighting solutions for residential, commercial, and hospitality spaces. You can customize size, color, shape, cord length, and more. Visit our Custom Lighting page to start your project.【detailed】

  • Where do your materials come from?

    2025-07-22

    We use ethically sourced natural rattan and biodegradable cotton cords, primarily from Southeast Asia. Our supply chain prioritizes sustainability and fair trade practices.【detailed】

  • Are your lights handmade?

    2025-07-22

    Yes. Every product in our collection is handcrafted, not mass-produced. From weaving rattan to knotting cotton macramé, each lamp is made with intention, patience, and care.【detailed】

  • What kind of lighting do you offer?

    2025-07-22

    We offer handcrafted lighting made from natural rattan and cotton string—including pendant lights, ceiling lamps, and boho-style fixtures. Each piece is individually made by artisans, combining traditional techniques with modern aesthetics.【detailed】

0086 138 0227 6704
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